A person reads every email.

No ticket portal, no chatbot. Write in and you'll usually hear back within a day.

support@nilad.app Include your macOS version if it's about a bug — it halves the back-and-forth.

Common questions

Which Macs does Nilad run on?

Apple Silicon Macs running macOS 26 or later. The on-device reading needs the Neural Engine, so Intel Macs can't be supported.

Nilad read something wrong.

Click any field to correct it — corrections teach Nilad how documents from that sender look. Low-confidence documents already wait for you in Needs review.

Where is my library stored?

One package on your Mac — everything stays local. Settings → Library shows the exact location, opens it in Finder, and exports everything with one click.

How do I cancel a subscription?

Subscriptions are managed by Apple: System Settings → Apple Account → Subscriptions. If it lapses, your library stays readable and exportable — only new drops pause.

Refunds?

Through Apple at reportaproblem.apple.com. If you're stuck, email us and we'll point you the right way.